Terms & Conditions
These terms and conditions cover the use of Rethink® Limited online service
(the service) and web site www.rethinknz.com (the site), including visits to our site, purchases from our site, any promotions and electing to receive e-mails and newsletters.
These Terms and Conditions also cover any sales made from stores,
or arranged by mail, e-mail, fax or telephone.
Using the site to place an order indicates your acceptance of these Terms and Conditions. Users can elect to leave the database at any time.
Should you not agree with these Terms and Conditions then it is important that you refrain from using the site.
In purchasing products or obtaining information from the site you will be asked to provide personal details, such as your name, shipping address, phone number,
e-mail address. This information will not be used other than as indicated.
1. Contact Details for Rethink® Limited
If you have any queries regarding shopping with Rethink Limited, please e-mail,
fax or call us ... the details are on the “Contact Us” page of this web site.
2. Delivery Conditions
Rethink® Limited shall arrange a carrier and such form of transport as it considers to be appropriate to ensure prompt delivery of the goods to the address stated on the order.
Rethink® Limited will not be responsible for any part delivery or delay in delivery of the goods as a result of ‘Force Majeure’ or events occurring beyond Rethink® Limited’s control and shall not be in any way responsible for any losses, damages, costs or other consequences (direct or indirect) arising from such delay or non-delivery.
If goods are missing (after 10 days) or damaged in transit, then please contact us so that we can contact the couriers to locate the goods and lodge any required claim.
3. Delivery Charges
The cost of delivery will be quoted from the web site and Rethink® Limited reserves the right to pass on any increases in the cost of delivery that arise between the time of ordering and the time of delivery.
4. Delivery Period
It is expected that delivery will occur within 7 days for New Zealand and 14 days for Australia and elsewhere.
This service provides general and specific information about Rethink® Limited and the products and services we offer. Rethink® Limited reserves the right to change, delete or move any of the material on the service at any time without notice.
To the fullest extent permitted by law, Rethink® Limited shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained, arising out of your access to or inability to access the service. This includes viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or materials available on the service, regardless of the type of claim or the nature of the cause of action.
Except as specifically stated in these terms and conditions, or elsewhere on this site or as otherwise required by applicable law, neither Rethink® Limited nor its directors, employees, licensees, content providers, or other representatives will be liable for damages of any kind (including, but not limited to, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental or punitive damages) arising out of your use of, or inability to use, or the performance of this site or the content thereof, whether or not we have been advised of the possibility of such damages.
6. Intellectual Property
This site is owned and operated by Rethink® Limited. All of the content included on this site, including, but not limited to, text, graphics, logos, icons, images, and software is the property of Rethink® Limited by New Zealand and international copyright laws. You are welcome to access and use this site and to view and print one copy only of any material for your personal, non-commercial use and without removing any of our trade marks. No other copying is permitted without our prior written consent.
This site may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that Rethink® Limited is not responsible for the operation of or the content on any such ‘Linked’ site.
8. Payment Options
We currently accept the following credit cards for use on the site ... Master Card and Visa.
If you are purchasing from New Zealand, then prices may be read as New Zealand dollars and no currency conversion rates are applicable. Prices for goods purchased in New Zealand are deemed to include GST (goods and services tax) at 15.0%.
If you are purchasing from Australia, then prices may be read as Australian dollars and no currency conversion rates are applicable. Prices for goods purchased in Australia are deemed to include GST (goods and services tax) at 10.0%.
If you are purchasing from 'other' countries then prices may be read as New Zealand dollars and a currency conversion rate does apply. Prices for goods purchased in 'other' countries do not include sales tax or import duty, which is the responsibility of the purchaser.
Subject to the previous clause, all prices are correct at time of publication and the prices published on the site at the time and date of the purchase will be the final price paid. The time and date of purchase is the time and date we confirm your order by sending goods to you. However we reserve the right to alter prices for any reason.
10. Product Care
The customer will at all times follow the care instructions that are provided within the product or as may be communicated by this web site or by an officer or employee of Rethink® Limited. Failure to do so may result in Rethink® Limited declining to accept liability for any product questioned as faulty.
11. Product Information
We make every effort to ensure all information on this site is accurate and up to date. However in the event a product is listed at an incorrect price or with incorrect information Rethink® Limited shall have the right to refuse or cancel any order placed for product listed at the incorrect price. Rethink® Limited shall have the right to refuse or cancel any such order whether or not any such order has been confirmed and your credit card charged. If your credit card has already been charged for such purchase and your order is canceled Rethink® Limited shall refund the amount of the charge.
All information on products is provided on an ‘as available’ basis allowing that at the time of your ordering stock was available in our warehouse or stores.
12. Proof of Purchase
Proof of purchase is required to be provided in regard to any claims for exchange or replacement of product. The acceptable forms of proof are; the original ‘Sales invoice’ provided by Rethink® Limited at the time of sale or a copy of our 'Confirmation that your order has been received' or a copy of your bank statement showing the relevant debit.
13. Refunds Policy
Rethink® Limited is willing to exchange goods in original purchase condition subject to the customer covering any costs. However we are unable to offer refunds for ‘change of mind purchases. ’
14. Return of Goods
Return of goods will only be accepted for exchange within 14 days of delivery unless due to error by Rethink®. Return freight will be at Rethink® Limited’s cost only when there has been an error on Rethink® Limited’s part. Rethink® Limited will immediately replace any goods proven on inspection by Rethink® Limited to be defective at no cost to the purchaser. Please e-mail, fax or call us - details on the “Contact Us” page of this site.
No returned goods shall be accepted by Rethink® Limited if they have been tampered with by you or any other person and are not as new. Where goods are returned to Rethink® Limited but not acceptable as above, they shall be returned to you at your expense.
15. Risk of Loss
In the case of all items purchased from Rethink® Limited the risk of loss and title for such items passes to you upon our delivery to the carrier. Rethink® Limited is deemed to have fulfilled its obligations to deliver the goods when they are handed to the carrier.
16. Entire Agreement and Variation
These Terms and Conditions may be amended from time to time by Rethink® Limited and with immediate effect.
It is the responsibility of users of this site to ensure that they are familiar with the latest terms and conditions.
17. Time of Purchase
When as part of the ordering process you provide us with your delivery and billing details then this is confirmation that you are ordering.
When we provide by return e-mail our “Confirmation that your order has been received” then this is evidence that a sale and purchase agreement has been made and that we will be accepting your payment.
18. Track an Order
If you advise us that your order has not reached you within 5 to 14 days of our 'confirmation that your order has been received' then please contact us and we will be able to track it’s progress through the couriers to locate its whereabouts.